About Us

Keibra was formed to help businesses get the best out of their people. We make use of Subject Matter Experts to guide your employees through a bespoke co–designed training plan. Our staff are professional consultants and practitioners from the world of business and bring their years of industry know-how to your apprenticeship programme.

We have years of experience across many sectors working with different IT systems, industry-recognised qualifications combined with a deep knowledge and passion for hands on training. The key for us is not what an employee knows but what they can do. We help you build your teams competence across all areas of the chosen standard making them ready to be assessed as occupationally competent by the British Computer Society (BCS). Our belief in training that directly leads to improved performance and increased customer value sets us apart from the crowd.

Our
Approach

We always work in partnership with you to co-design the best approach for your organisation, with the first step being to thoroughly understand your requirements. We understand that your business will have its own set of priorities and learning how you work helps us to design and deliver the programme that will most help you and your apprentices.

All of our apprenticeship programmes will be delivered specifically for your company. We’ll incorporate your existing policies and procedures, bringing the programme content to life. We’ll embed your organisation’s values, competencies and working practices with an approach that has great impact and immediate relevance.

Ask our competitors one question ‘do you design your programme to fit the business and the learner?

Our
delivery

All our programmes are delivered face-to-face by our Subject Matter Experts at your workplace, meaning you get all the benefits of ‘hands-on’, practical, real-life scenario-based training without the additional travel costs or wasted time travelling to regional training centres for your apprentices.

We operate with small class sizes allowing us to dedicate more time to every individual and we include personalised 1-2-1 training sessions in all our apprenticeship programmes to truly emphasis our passion for curriculum co-design and fully individual learning plans.

Apprenticeships are graded on occupational “competency” – the ability to DO something well, which is why we believe so adamantly in our approach and delivery, helping us to nurture apprentices who are not just technically gifted but who also understand the value they can add to your business.

Our XLA

(eXperience Level Agreement)

Keibra’s mission is to continually improve and increase customer value.

Our innovative approach to Apprenticeships changes the question to, ‘What is each person experiencing when they use our apprenticeships, how is it working from their perspective?’

In addition to this way of thinking, this consideration enables effective management and response to improve the overall experience. Although a Service Level Agreement (SLA) is critical for all training providers, it is an agreement centred around the ‘training provider’. Many training providers stop at their contractual service obligation and consideration for the human element is diminished or non-existent.

A customer eXperience Level Agreement (XLA) is centred around the customer, although both approaches are required to deliver a full service. No single side of the equation dominates the other, merely simultaneously delivered in a managed way. This fundamental change in thinking places our customer before the ‘status’ of the apprenticeship; with the more important question, “What is their experience of the apprenticeship?”. This novel approach eradicates barriers and enhances productivity, exemplifying a mature and modern training delivery and ensuring that Keibra are taking every step to better serve our customers.

Understanding the requirements of customers from a technical, service, and strategic perspective is critical to a successful and valuable offering.